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Our Terms Shape How Your Account Works

When you open an omiframe account, you're entering into an agreement with us about how deposits, withdrawals, gameplay and support operate.

Account security your responsibilityDeposits clear in under a minuteWithdrawals verified within 24 hours
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omiframe Our Terms Shape How Your Account Works
WE'RE HERE WHEN YOU NEED US

How to Contact Us About Terms Questions

If you have questions about these terms, your account rights, or how a specific rule applies to you, reach out through any of these channels. Our support team can clarify policy details, walk you through your account settings, and help resolve disputes. We respond on weekdays within 4 hours; weekend response may take longer.

Team online

Live chat

Start a chat from your account dashboard or the lobby. Available Monday to Friday, 09:00–21:00 Western Indonesia Time. We answer policy questions and account disputes directly.

Email support

Send your question or dispute details to [email protected]. Include your username and a description of what you need clarified. Expect a response within 24 hours on weekdays.

In-app help

Open the menu in your omiframe account or mobile app and select Support. Browse FAQs about terms, account access and disputes, or escalate to an agent if you need specific guidance.

HOW WE PROTECT YOU

Data, Account Security and Your Rights

Your account data — deposits, withdrawal history, gameplay records — is stored on encrypted servers and never shared with third parties without your consent or court order.

Encrypted transactions

All deposits via DANA, OVO, GoPay and QRIS are protected by TLS 1.3 encryption.

Account ownership

Your account is yours alone. You can change your email, phone number, name and deposit method anytime from settings.

Withdrawal verification

Before funds leave your wallet, we verify your identity and check for fraud signals.

Cookie policy

We use cookies to keep you logged in, remember your lobby preferences and track gameplay sessions for fraud prevention.

Data retention

We keep your account and transaction history for seven years for regulatory compliance and dispute resolution.

Dispute escalation

Unresolved disputes can be escalated to your local financial regulator or small-claims court where local law permits.

Frequently Asked About Our Terms

These questions come up often from players in Medan, Semarang and across Indonesia who are getting familiar with how omiframe handles accounts, deposits, rules and disputes. We've answered them here so you know what to expect.

You are fully responsible for all account activity tied to your login. If someone else accesses your account using your password, that activity counts as yours under our terms. We recommend you keep your password private and change it immediately if you suspect compromise. Contact support at [email protected] if unauthorized activity has occurred.

No. Our terms allow one account per person. If we detect multiple accounts in your name, we may close all of them and forfeit any balance. Account ownership is verified by your ID number and phone number, which must be unique across omiframe. If you've accidentally created duplicates, contact support to consolidate them.

Before you withdraw, we verify your identity by asking for a photo ID or passport, and we confirm your withdrawal method (DANA, OVO, GoPay, QRIS or bank transfer). This verification usually takes under an hour. After that, your withdrawal processes within 24 hours. If verification is delayed, support will contact you with next steps.

Contact support with your username, the date of the transaction and why you believe it was an error. If the withdrawal has already cleared to your DANA, OVO, GoPay or bank account, we can only mediate — you may need to contact your payment provider directly. For pending withdrawals, we can cancel or reverse them if fraudulent activity is confirmed.

After you close your account, we keep your transaction history and identity verification for seven years for regulatory compliance and dispute resolution. Personal data like your phone number and email are anonymized after two years unless you request deletion sooner. You can request deletion anytime by emailing [email protected] with your username.

Yes, we can update these terms, but we'll notify you via email at least 14 days before the change takes effect. If you don't agree with the new terms, you can close your account before they apply. Continued use of your account after the effective date means you've accepted the updated terms.

Start by contacting our support team at [email protected] or through live chat Monday to Friday, 09:00–21:00 Western Indonesia Time. Describe the issue clearly with dates and transaction IDs. If we don't resolve it to your satisfaction, you can escalate to your local financial authority or pursue legal action where local law permits.

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