Reference

Privacy Policy at omiframe

When you open an account with us, your personal information—from your login credentials to your deposit history through DANA, OVO, GoPay and QRIS—stays secure and private.

Account security verified at loginPayment data encrypted end-to-endYour personal details never sold
omiframe Privacy Policy at omiframe
REACH US ANYTIME

Privacy Support Channels

Questions about how we handle your data, or want to request access to your records? Our support team in Medan and Semarang staffs live chat during peak hours, and email inquiries about your privacy or account deletion are answered within two business days. We also offer a direct contact form in your account settings under Security & Privacy where you can flag concerns about data handling or request a copy of everything we hold on you.

Team online

Live Chat

Open the chat icon in the bottom-right corner of your lobby or account page. Peak hours 10 AM to 10 PM Indonesia time; off-peak messages queued for next business day.

Email Privacy Request

Send privacy questions or data-access requests to our data team. Include your account username and the specific information you're asking about; we respond within 48 hours.

Account Settings

Go to your profile, tap Security & Privacy, then Data & Preferences. Submit deletion requests, download your records, or update how we use your cookies directly from there.

HOW WE PROTECT YOU

Data Security and Your Rights

Your account is protected by encryption from the moment you deposit through DANA, OVO, GoPay or QRIS until your withdrawal is verified.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Password Security

Passwords are hashed with bcrypt, meaning we cannot recover or view yours.

Data Retention

We keep your transaction history for five years from account closure to comply with local regulations and support dispute resolution.

Your Right to Access

Request a download of all your data—account info, deposit records, gameplay logs—via the Privacy form in Settings.

Cookie Control

Non-essential cookies (tracking, preference memory) can be disabled in your browser or in your account Privacy settings.

Third-Party Sharing

We never sell or share your personal details with marketers or data brokers.

Privacy Questions Answered

Your most-asked questions about data, cookies, account deletion and our privacy practices.

We keep transaction records for five years after closure to meet legal requirements and help resolve disputes. Your personal details (name, email, ID) are marked as deleted but retained for regulatory compliance. Full deletion is possible upon written request once your account is fully settled with no pending bets or withdrawals.

Yes. Each deposit is encrypted before reaching our servers, and your payment details are tokenised—meaning we store only a unique code, not your actual card or account number. Deposits are processed by our licensed payment partners, not directly by omiframe.

Absolutely. Open your account, go to Settings > Privacy & Data, and click Request Data Download. We compile your profile, login history, all transactions, gameplay logs and cookies used. You'll receive a download link via email within ten business days.

We use cookies to remember your lobby preferences, track which games you visit most, and optimise page load times. Essential cookies (login, security) cannot be turned off, but you can disable tracking cookies in your browser settings or in your account Privacy tab without affecting gameplay.

Only you and our support team (under strict confidentiality agreements) can access your account. Payment partners receive only transaction data needed to process deposits and withdrawals. We never share personal details with advertisers, data brokers or third parties outside our internal operations.

We store all deposits, withdrawals and bet records for five years after they occur. This helps us resolve disputes, comply with local financial regulations and help you track your activity. You can download your history anytime from your account statement page.

Email our security team immediately with your account username and the suspicious activity you noticed. We'll verify your identity, review access logs and temporarily lock your account if needed. We also notify you of any confirmed incidents within 24 hours and guide you through next steps.